Cancellation & Rescheduling Policy

1. Booking Retainer

A 25% booking retainer is required to reserve a photography date with AJP PIXELS.

The booking retainer is non-refundable after the booking has been confirmed, subject to any rights or remedies required by applicable law.

The retainer compensates AJP PIXELS for reserving the requested date and potentially declining other bookings for that date.

2. Client Cancellation

A client may cancel a confirmed photography booking by providing written notice to AJP PIXELS.

When a client cancels a confirmed booking, the 25% booking retainer will be retained by AJP PIXELS as the cancellation charge.

Any additional amounts paid beyond the 25% retainer will be handled according to the client's signed agreement, applicable invoice, and applicable law.

3. Rescheduling a Photography Session or Event

Clients may request to reschedule their photography session or event.

Rescheduling is subject to the availability of AJP PIXELS on the requested new date.

When possible, the 25% booking retainer may be transferred to the new date when the client requests rescheduling at least 30 days before the originally scheduled event.

The new date must be agreed upon by both the client and AJP PIXELS.

4. Rescheduling Requests Made Less Than 30 Days Before the Event

If a client requests to reschedule less than 30 days before the scheduled event, AJP PIXELS may treat the request as a cancellation.

In that situation, the 25% booking retainer may be retained and a new retainer may be required to reserve another date.

Any exception will be considered on a case-by-case basis and confirmed in writing.

5. Severe Weather and Unforeseen Circumstances

AJP PIXELS understands that circumstances outside the client's control may occasionally affect an event or photography session.

When reasonably possible, AJP PIXELS will work with the client to reschedule the photography service.

Rescheduling remains subject to photographer availability and the terms of the applicable booking agreement.

6. Photographer Cancellation

If AJP PIXELS must cancel a confirmed booking because of an emergency, illness, accident, or other circumstance that prevents the photographer from performing the agreed services, AJP PIXELS will make reasonable efforts to find a qualified replacement photographer when practical.

If a suitable replacement cannot be arranged, AJP PIXELS will work with the client regarding amounts paid, consistent with the applicable booking agreement and applicable law.

7. No-Show or Failure to Provide Access

If the client or event is unavailable at the agreed location and time, or if the client fails to provide reasonable access necessary to perform the photography services, the booking may be considered a client cancellation.

The 25% booking retainer may be retained in accordance with this policy and the applicable booking agreement.

8. Written Notice

Cancellation and rescheduling requests should be submitted in writing by email or another communication method accepted by AJP PIXELS.

Clients should provide notice as early as possible so that AJP PIXELS has an opportunity to adjust scheduling and availability.

9. Exceptions

AJP PIXELS may consider reasonable exceptions to this policy based on the specific circumstances of a situation.

Any exception must be approved by AJP PIXELS in writing and does not automatically modify this policy for future bookings.

10. Relationship to the Booking Agreement

This Cancellation & Rescheduling Policy is intended to be used together with the AJP PIXELS Photography Booking Agreement.

If a signed booking agreement contains specific terms that differ from this general policy, the terms of the signed agreement will govern to the extent permitted by applicable law.

11. Contact AJP PIXELS